Reference

How We Protect Your Information

Your account details, payment methods and betting history stay secure with us. We've built our privacy practices around transparency—you'll know exactly what we collect, how we use it…

Account security verified at loginPayment data encrypted end-to-endYour withdrawal requests reviewed by our compliance team
Explore the Lobby Read FAQ
link sbobet88 How We Protect Your Information
NEED HELP

How to Reach Us About Your Data

Live Chat Support Open your account settings, scroll to the Help menu and select Live Chat. Our team responds during our operating hours to answer questions about your privacy or data requests.
Email Your Request Send a message to our data protection team with your account username and specific request. We'll respond within five working days with confirmation or guidance on next steps.
Account Settings Portal Log in and navigate to Privacy & Security under your profile. You can download your data, request corrections or review what we've stored about your bets and payments.
HOW WE WORK

Data Handling and Your Rights

Cookies and Device Memory

We use cookies to store your language preference and remember your last-used payment method so you can jump back into the lobby quickly. You can clear these in your browser settings anytime without affecting your account balance.

Withdrawal Verification

When you request a payout to your OVO, GoPay or DANA wallet, we verify your identity and cross-check your bank details against our records to prevent fraud and ensure your money reaches the right account.

Retention and Deletion

We keep your account data while you are active. If you close your account, we retain transaction records for three years to meet regulatory obligations, then securely delete your personal details.

Third-Party Sharing

We do not sell your data to advertisers or marketing firms. We share payment information only with QRIS processors and banking partners necessary to complete your DANA, OVO or GoPay transfers.

Account Access Requests

You can request a full download of your account data, including your betting history and personal information, directly from the Privacy & Security portal in settings within seconds.

Changes to This Policy

If we update our privacy practices, we'll notify you via email at least 30 days before the change takes effect. You can review the updated policy in full on this page or in your account notifications.

Privacy Policy Questions and Answers

We collect your full name, email address, phone number and date of birth to verify your identity. When you make your first deposit via DANA, OVO, GoPay or QRIS, we record your payment details and the amount. We also log your IP address and device type for security monitoring so we can spot unusual login attempts and protect your account.

Your personal details are deleted when you close your account, but we retain your transaction history and betting records for three years to comply with local financial regulations. After three years, we permanently remove all your information from our systems. You can request early deletion by contacting our data protection team via live chat.

Yes. Log into your account, go to Privacy & Security in your profile settings and select Download My Data. We'll prepare a file containing your personal details, deposit and withdrawal records, betting history and any cookies we've stored. The file typically arrives via email within one business day.

No. We do not sell or rent your personal data to marketing agencies, advertisers or data brokers. We share your payment information only with the payment processors for DANA, OVO, GoPay and QRIS—and only to complete your deposits and withdrawals safely. Your account details remain confidential.

All payment transactions are encrypted using industry-standard SSL security so your DANA, OVO, GoPay or QRIS details are never visible in plain text. Your payment information is stored on secure servers behind multiple firewalls. When you request a withdrawal, our compliance team verifies your bank account matches your registered details before releasing your funds.

Cookies are small files your browser stores locally to remember your preferences. We use them to keep you logged in between sessions, save your preferred language and remember which payment method you used last. They make returning to the lobby faster. You can disable cookies in your browser settings anytime without losing your account balance.

Contact our live chat team during operating hours for immediate help, or email our data protection team with your account username and request. Email enquiries receive a response within five working days. For account-access requests or data deletion, we process and respond within one week of your verified request.

Related Pages

link sbobet88 Indonesia link sbobet88 Login FAQ link sbobet88 Casino About Us